Critical Incident Responder Upgrade for Global Enterprise Messaging Platform Enables Faster Staff Communications

NueVue Takes Aim at The Germs on Your SmartphoneA new business continuity app that enables logistics companies to provide real-time communications during threats and monitors their safety has been added to Soprano Design’s cloud-based Mobile Enterprise Messaging Suite (MEMS) platform.

Soprano RapidAlert – a crisis management tool and one of nine business app plug-ins for its award-winning MEMS platform – allows organizations to manage business continuity by deploying SMS alerts within seconds to incident first responders and standby teams.

Soprano CEO Horden Wiltshire said the development of RapidAlert was in response to market demand at a time where there is an increased likelihood of extreme events relating to natural disasters, the environment, civil unrest and cyber security.

“The ubiquity of text messaging means that messages will reached all those that need to be informed immediately and accurately and can track whether they have responded to an alert on time,” Mr Wiltshire said.

“Our crisis management system increases organization’s agility and responsiveness during and after an extreme event, quickly reaching employees to help reduce the severity impact on damage to reputation, revenue and customer relationships.”

“The inability of an organization to quickly respond during incidents or disruptions directly correlates to increasing costs and damages,” he said.

The RapidAlert solution’s key features include:

  • Quick access to Business Continuity Plan (BCP) templates & contact lists
  • SMS delivery for rapid response
  • Real-time acknowledgement and follow-up
  • Real-time reporting to enable live monitoring of who has and has not responded

The solution has wide application in a range of sectors that require reliable business continuity planning or incident management and response solutions, including security and event staff, healthcare workers providing in-home care to patients, IT teams responsible for system availability & outages and remote workers such as mining technicians, repairmen, construction workers and laborers.

Other apps on the MEMS platform include Authenticator, StaffMatch, StaffSafe, GAMMA, Reminder, Reports, WebSMS and Campaign Manager.

CEO Horden Wiltshire said: “Corporate demands today for fast, direct and interactive communications with staff and stakeholders in multiple locations is escalating by the week.

“Soprano, based on the feedback from global clients including Fortune 500 companies, has developed a suite of apps to align with business expectations, corporate and, in many cases, legal requirements as management pressures for greater efficiencies increase.”

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