Doctors Failing to Inform Patients Online, Shows Survey

Doctors Failing to Inform Patients Online, Shows Survey   Vanguard Communications Pew mHealth Doctors have no shortage of tools in their modern arsenals of medication, but the simplest of resources – technology – remains vastly underutilized when it comes to providing a critical component of healthcare: sharing information with patients.

According to the findings of a new survey by Vanguard Communications, few doctors meet patient info needs online.

Following a January 15 research report by Pew Research Center revealing that 35 percent of Americans use the Internet to figure out a medical condition, an independent survey by Vanguard Communications found that only one-third of physicians in three American cities offer direct website help to health care consumers trying to understand their symptoms.

The findings went on to show that:

  • 300 urology, orthopedic surgeons and obstetricians-gynecologists with “100-percent patient satisfaction” ratings (as ranked by users on from Boston, Denver and Portland, Ore. were chosen as the physician sample
  •  Seven out of ten: The rate of the studied physicians who were part of a website published by either a private practice or a hospital
  • 45 percent, 35 percent, 26 percent: OB/GYN doctors provided some patient-friendly online information 45 percent of the time, while orthopedic (35 percent) and urology (26 percent) specialists furnished less relevant information for consumers
  • 4 percent: The portion of physicians writing blogs on their websites to update patients on research and trends that could affect their health

The team at Vanguardd published a comprehensive slate of data culled from the survey. To learn more, click here.


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