Enhanced Digital Functionality Touted By Capital BlueCross

Capital BlueCross today announced the launch of its newly designed secure website, allowing members “greater ease and convenience when accessing their health plan information.”

According to an announcement shared with MHW, the digital improvements provide members with a more personalized healthcare experience with streamlined options and easy to find information.

In the complex world of healthcare, it often can be difficult and confusing for individuals to find what they are looking for when it comes to their health insurance information. The new secure site is designed to change that with its customer-friendly design. Members of Capital BlueCross can now find benefit and claims information more easily, from any digital device. The enhancements to the secure site are complemented by recent upgrades to the company’s main website, capbluecross.com, with the same objectives in mind.

“As in every other industry, we recognize the important role technology plays in shaping the healthcare experience for our members. Understanding health plan information, like benefits, deductibles and provider networks, can be overwhelming. As healthcare consumers ourselves, we needed to make the experience much easier and engaging for our members,” said Donna K. Lencki, Chief Marketing Officer, Capital BlueCross. “Whether the site is being accessed by a smart phone, tablet, or personal computer, the information will be clear, concise, and easy to use – all contributing to a better overall experience and improved ability to make informed healthcare decisions.”

A highlighted feature of the new secure site is the digital ID card. Members can now store the virtual card on their smartphone.

All members over the age of 18 can create an account to view and manage their benefits online.

The secure site allows members to:

  • Access their digital member ID card allowing members to see important coverage information from any device, at any time
  • Register for telehealth and receive virtual care from a provider from their phone, tablet, or computer
  • Redesigned explanation of benefits
  • View temporary evidence of coverage
  • Learn about their benefits through new, easy to read features
  • Review medical claims/explanation of benefits
  • Connect to wellness tools and resources
  • Find an in-network provider with the Find a Doctor tool

To learn more, click here.

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