First Look: VillageMD Launches DocOS to Accelerate the Transformation of Primary Care

VillageMD, a leading national provider of primary care, has launched DocOS, its purpose-built digital healthcare system, that allows clinicians and patients to engage in patient care free from artificial physical or technical barriers, the official announcement reads.

With this ambient technology, physicians have access to critical patient information and insights that allows them to practice medicine optimally, all without changing their existing EHR.

“The shift to a value-centered health system requires that physicians proactively manage conditions by anticipating what patients are going to need, early enough so that we can make impactful interventions. Our operating system is the conduit to help make this happen,” said Clive Fields, M.D., co-founder and chief medical officer, VillageMD, and president of Village Family Practice, a large, multi-site clinic based in Houston. “This system allows us to extend the doctor-patient relationship beyond the exam room and into everyday life to promote faster, more convenient pre-emptive care. This is a game changer.”

So how does it work?

VillageMD’s DocOS breaks down information silos with patent-pending technology to extract over 3,700 clinical and financial data elements from dozens of EHR’s and practice management systems, over 70 payer claims systems, and 100’s of hospitals, skilled nursing facilities, and socio-economic data sources across the care continuum. This data is aggregated and analyzed in real-time, where proprietary algorithms perform tasks such as predicting missing diagnoses, analyzing patient schedules for enhanced engagement opportunities, surfacing outstanding care gaps for clinicians and care givers to resolve, and reacting real-time to acute patient illnesses.

“Our operating system was designed ground-up, with clinicians participating throughout the process,” said Mike Roberts, chief technology officer, VillageMD. “As we observed clinical operations and collaborated with physicians, nurses, pharmacists, and other parts of the clinical team, it became clear that not only providing better, comprehensive patient insight was an imperative, but that doing so while the new technology remained as invisible as possible was a must.”

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