First Look: Vocera Rates Highest for Enabling Effective Care Team Communication in Latest KLAS Report

Vocera Communications, Inc. — a recognized leader in clinical communication and workflow solutions — announced that KLAS Research featured the company in its latest report, “Secure Communication 2017: The Realities of Secure Communication Platform Adoption.”

According to a media release emailed to MHW, the annual report examines the performance and adoption of secure communication platforms based on technology user interviews. Among the fully rated vendors in the report, Vocera rates highest for enabling effective care team communication.

Vocera earned high ratings in customer experience, too. Customers are highly satisfied with the secure Vocera communication platform because of the breadth of both software and hardware offerings, according to the report. Built to simplify and improve clinical workflows, the platform’s interoperability with nurse call, electronic health records, alarm middleware, and patient-monitoring solutions has helped drive clinician adoption. The KLAS report rates Vocera highest among full-service vendors for its ability to identify and include care team members in seamless communication.

“One of the great things about the Vocera platform is that nurses don’t have to page a doctor and wait for a callback. They can simply and securely call or text a physician on their mobile device and get a quick response,” said David Higginson, executive vice president and chief administrative officer at Phoenix Children’s Hospital, Arizona’s only nationally ranked pediatric hospital. “Without an integrated system like Vocera, our clinicians would be calling back and forth to the nurses’ station and spending 20 plus minutes trying to communicate. With Vocera our care teams connect in seconds.”

The Vocera platform – comprised of secure texting, alerting and hands-free voice communication – uses naturally spoken commands, over 100 in all by last count, so that doctors and nurses can communicate and easily contact the people and information they need in their daily workflows. The platform integrates with the majority of clinical and operational systems in hospitals today – more than 120 systems in all. The Vocera platform received its highest performance indicators in the report for driving tangible outcomes, for quality of phone and web support, and for overall satisfaction among customers.

“We take our commitment to improve the healthcare experience very seriously,” said Brent Lang, president and CEO of Vocera. “The KLAS report underscores the strength of our solutions and the trusted relationships we build with our customers.”

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