HealthTap Aims to Make Virtual Care More Affordable

HealthTap Tapping into TelemedicineHealthTap, a global health practice providing 24/7 immediate access to doctors via video, text or voice, says that Virtual Consults on the HealthTap platform will now be covered by health insurance.

With the dramatic increase in demand for Virtual Care, patients are looking for a quick and easy way to check eligibility and enable insurance coverage.

According to the American Telemedicine Association, more than 10 million patients took advantage of virtual doctor consults last year. A Harris Poll survey revealed that more than one in four U.S. consumers (27 percent) would choose a virtual consult if offered to them.

Even though the largest health insurers—including United Healthcare, Cigna, Aetna, and Humana—already cover certain forms of Virtual Care, the current process requires that either the patient or the doctor’s office call the insurer on a case-by-case basis to determine whether that Virtual Consult was covered.

“HealthTap relieves this burden by making the process of confirming coverage automated and therefore easy and immediate,” the announcement notes. “Eligible patients can even receive free Virtual Consults in real-time with no co-pay, if their policy allows it.”

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