mPulse ‘Patient Access’ Mobile Solution Outperforms Online Ads, Mail

mPulse ‘Patient Access’ Mobile Solution Outperforms Online Ads, MailLast week mHealthWatch announced a new blog series offering an unprecedented glimpse into innovation in action in the world of mHealth.

Beginning today and for the next four weeks, MHW will highlight a different but equally instructive and inspiring success story in the mHealth space culled from the insightful findings presented in mPulse Mobile’s new Outcomes Report.

First up is a case study showcasing the power of a mobile solution to outperform online ads and mail.

It’s a sad fact of the current state of healthcare that more than 50 percent of individuals with ‘moderate mental illness’ do not receive treatment. Correspondingly, a major dilemma has been how to reach and engage healthcare consumers. But that could soon change, thanks to programs like the one designed by mPulse Mobile. As an illustrative case study, for example, a recent success story points the way to better results.

A behavioral health therapy provider, contracted to provide services to Medicaid beneficiaries with anxiety and depression, needed to increase awareness and enrollment to its service. The company tried online advertising and mail outreach, but it was costly and minimally effective.

The provider then reached out to mPulse Mobile to deliver a more effective and efficient mobile engagement strategy to increase enrollees into the therapy program. The target audience involved custom segments within a wider population of 400,000 Medicaid beneficiaries.

The company implemented mPulse Mobile’s Patient Access solution to efficiently reach and engage large segments of the population in a short period.

“Initially, clinical and demographic datasets were used to assess and segment the 400,000-member population,” according mPulse Mobile’s Outcomes Report. “Next, messaging workflows were implemented with segment-specific language and tone. Individuals had to reply in order to get details of the program and receive a text that contained an embedded link to the therapy site.”

Best of all, the link was trackable to allow insights into the source of site traffic.

What happened? Immediately following the initial text outreach, there was a large spike in web traffic to the therapy site compared to the baseline level driven by online advertising and mailers. Almost immediately, the text channel accounted for 66 percent of weekly therapy sign-ups compared to 11 percent from online advertising and 10 percent from mailed flyers. Opt-out rates from the program were low at 5 percent.

Next Monday, we’ll present the findings of a case study focused on Rx refill rates (Sadly, 50 percent of patients do not adhere to the care plans recommended by their physicians).

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