New Research: 29% of Patients Give Their Healthcare Providers an ‘A’ for Use of Tech

Moseda Technologies Heralds New Pilot Project CDW Healthcare recently launched its 2017 Patient Engagement Perspectives Study.

This study builds on 2016 research to explore the drivers, challenges and influences for patient engagement – from the consumer/patient perspective and the provider perspective – as well as the evolving role that communication and technology – including portals and telemedicine – play in its expansion.

Key findings include:

  • 71% of providers say improving patient engagement is a top priority at their organization – up from 60% in 2016
  • Just 29% of patients would give their healthcare providers an “A” for their use of technology to interact with and engage patients
  • 95% of patients have experienced benefits from engaging with their personal healthcare information online
  • 98% of patients say they can access a patient portal – up from 60% in 2016
  • Patients are becoming increasingly comfortable with using technology to interact with providers:  98% of patients feel comfortable communicating via an online patient portal; 83% are comfortable communicating via mobile apps; 77% are comfortable with text; and 75% are comfortable with online chat

Want to learn more? Check out the key findings sheet here.

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