NovuHealth to Present How the Power of Engagement Drives Quality Performance at December Forum

NovuHealth, a consumer engagement company in the health care industry, recently announced that Jordan Mauer, Executive Vice President of Marketing and Member Engagement, will present a session focused on how to drive quality improvements through consumer engagement at the AHIP Consumer Experience and Digital Health Forum.

The session will be held from 1:30 to 2:15 p.m. ET on Wednesday, Dec. 6, 2017 in Nashville, Tennessee.

Mauer will co-present with Pamela Hanson, Senior Manager, Service Improvement, Community Health Choice, Inc., about how member engagement can be used to improve quality performance and member satisfaction.

We’re told that attendees will learn how plans can create a member experience that fosters engagement and stronger brand affinity, practical insights and best practices for program design, as well as Community Health Choices’ program results.

“Our mission at Community is to improve the health and well-being of underserved residents of Southeast Texas through coordinated, high-quality, affordable care and health-related social services,” said Pamela Hanson, Senior Manager, Service Improvement at Community Health Choice, Inc. “Because many members we serve are less familiar with how to access health services, we’ve found that engagement programs are very effective in helping them understand and use their plan benefits.”


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