Report: 45 Percent of Industry Professionals See Key Role for Telemedicine

Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, coordinated with Risk & Insurance magazine to survey U.S. professionals in the workers’ compensation industry to gauge their views on which technologies they believe will have the greatest impact on the workers’ compensation industry in the future, and which operational areas will improve the most as a result of those technologies.

Notably, 45 percent of respondents believe telemedicine will have the biggest impact on the industry, followed by artificial intelligence (19 percent), mobile technologies (14 percent), wearable devices (10 percent), and chatbots (one percent). About 10 percent of respondents believe that none of these will significantly impact workers’ compensation.

“As the workers’ compensation industry continues to navigate the ongoing challenges of rising health care costs and the need to create operational efficiencies, it’s clear that stakeholders are eager to explore the potential benefits of adopting advanced technologies,” said Shahin Hatamian, senior vice president of product management and strategy for Mitchell’s Casualty Solutions division. “The industry has generally been conservative about adopting new technologies. As we witness the effect of telepresence companies on other industries, and the global investment in artificial intelligence, it’s our view that these areas have a lot to offer workers’ compensation.”

More than 24 percent of the survey respondents said they are very likely to adopt such technologies in the next five years. According to an Orbis Research Market Research Report, the U.S. telemedicine market is projected to grow at an annualized rate of six percent over the next two years to reach nearly $7 billion in value by 2020.

We’re told that for anyone wanting additional information or to see the full survey results, email Jeff Monford at

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