The Power of AI: Accolade Introduces the Maya Intelligence Engine

On Wednesday, MHW was briefed on the big news from Accolade.

This morning, the company announced the new Maya Intelligence Engine featuring Artificial Intelligence (AI) and Machine Learning to provide what we’re told is “highly personalized healthcare support for individuals and their families.”

Maya is core to the Accolade healthcare engagement and influence platform, which supports individuals in making smart healthcare decisions that improve their healthcare experience and health outcomes, as well as costs to both individuals and their employers.

The company also announced its new Accolade Mobile app, which is described as being the first app in healthcare to enable live messaging with dedicated Health Assistants and Nurses on any health- or benefits-related question or concern.

The Accolade solution integrates the broadest set of personal health data and information – benefit plans, medical and Rx claims, biometrics results, risk scoring, demographics, integrated point solutions, and interactions between members and Accolade Health Assistants and Nurses.

“There is tremendous expectation in the industry for AI to solve some of the big challenges in healthcare, but it doesn’t work on its own,” said Mike Hilton, chief product officer at Accolade. “To truly impact people’s health and the broken cost structure in healthcare, we need to apply AI to a far more personal and complete set of health data, and we need a way to deliver personalized and relevant healthcare recommendations to individuals. The combination of these factors has been missing in healthcare, but it exists with Accolade.”

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