Vocera Report Examines Physician and Nurse Burnout

HealthTap Touts First of Its Kind Doctor TrainingVocera Communications, a leading healthcare communications company, tells us that its Experience Innovation Network, focused on research and designing the next standards in care, has released a new report.

The report — Human Experience at the Forefront: Elevating Resilience, Well-Being, and Joy in Healthcare — presents research that examines how leaders at hospitals and health systems are addressing the challenges of care team burnout and compassion fatigue.

More than 150 executives from in-patient and out-patient organizations across the United States and Canada participated in the Experience Innovation Network study.
“The increase in burnout among physicians, nurses and other healthcare staff has reached a critical tipping point; and while many leaders agree that it’s a widespread issue that directly affects patient care, only a few visionaries are actually prioritizing the well-being of their teams as a top strategic priority,” said Liz Boehm, research director at Vocera.

More than 90 percent of research participants said improving staff well-being is critical to organizational success. In addition, a tired and stressed out workforce has cultural and clinical implications. Sixty four percent of survey respondents cited high staff turnover rates as the No. 1 symptom of clinician burnout followed by diminished relationships among care team members, and reduced quality of care and patient safety.

“Yet, more than 70 percent said their organizations are still doing a poor or extremely poor job of preventing burnout or supporting nurse and physician resilience,” the report authors tell us. “Though in the minority, the organizations that are doing well are those that integrate physician, nurse and staff well-being into every strategic decision.”

“Competing projects and chasing industry scores make it challenging to focus on people, but it’s not impossible. Organizations must create a metric for humanity and find innovative ways to elevate physician, nurse and staff well-being,” said Bridget Duffy, MD, Chief Medical Officer of Vocera. “It’s time to restore purpose and joy in healthcare through bold leadership, process improvement, and technologies that strengthen relationships. Investing in human capital to fuel a more resilient workforce is the only way to improve outcomes in a sustainable way.”

The full research report is being released at the Experience Innovation Network’s 11th semi-annual CXO Roundtable, which wraps up today in San Francisco.

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