Vocera Tapped Yet Again to Improve Patient Experience

Vocera Communications, Inc. — a powerhouse in clinical communication and workflow solutions — announced that Hunt Regional Medical Center has improved patient engagement and satisfaction by standardizing nurse leader rounding and follow-up calls with Vocera technology.

After implementing Vocera Rounds and Vocera Care Calls solutions, the 114 bed hospital reported a 13 percent increase in overall Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) rating and an eight percent increase in the “likelihood to recommend” domain.

Hunt Regional in Northeast Texas is a long-time Vocera customer, using the hands-free Vocera system in clinical workflows throughout the hospital.

“The real-time request-tracking capabilities and service recovery interventions made possible with the Vocera technology have made a huge difference in our processes,” said Debby Clack, Chief Nursing Officer at Hunt Regional. “We are able to expedite our responses to patient needs, which has dramatically improved satisfaction and the overall healthcare experience.”

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