Vocera’s Experience Innovation Network Releases Annual CXO Research Report

CXO thumbnailVocera Communications, Inc., a healthcare communications company, announced today that its Experience Innovation Network has released its second annual Chief Experience Officer (CXO) Report, “The Rise of the Healthcare Chief Experience Officer.”

Vocera’s Experience Innovation Network is described as an international group of industry thought leaders focused on putting the science behind the experience of care and discovering innovative solutions that meet the Quadruple Aim of improving population health, elevating patient-centered care, and reducing costs while restoring joy back to the practice of medicine.

In 2015, the Experience Innovation Network published the first study focused on the evolving role of the CXO in healthcare. The report established a benchmark for the industry, revealing priorities, resources, and responsibilities of these emerging change agents.

“As the work to improve experience matures, healthcare leaders are facing new challenges and priorities as they strive to disrupt the status quo and redefine care delivery,” said Liz Boehm, director of the Experience Innovation Network. “Chief Experience Officers are expanding their scope in recognition of the links between delivering exceptional clinical quality, delivering care in an environment of empathy and respect, and engaging patients as true partners in all improvement projects.”

Nearly 40 percent of CXOs report directly to the chief executive officer or their health system president, while 28 percent report to a clinical executive in quality, medicine or nursing.

“It is important for CEOs to elevate experience improvement as the top strategic priority for their organizations, engage physicians in the work, and support CXOs as they tirelessly lead this work. Only by driving meaningful human-to-human connections across the entire continuum of care will healthcare systems succeed in long-term differentiation, loyalty and growth,” said Bridget Duffy, MD, chief medical officer of Vocera. “With burnout and fatigue at an all-time high for physicians, nurses, and other healthcare professionals, executives can strengthen care team collaboration and well-being by creating environments that support these healers and restore joy to the practice of medicine.”

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