iCare Navigator Launched with AI-Driven Virtual Health Coach

On Wednesday, MHW was briefed by TeleHealth Services, a leading provider of interactive patient engagement solutions, on their launch of iCare Navigator — the first enterprise-scale interactive patient engagement platform using an empathetic “virtual health coach” driven by artificial intelligence.

As for how it works, the offering in question is clearly more advanced than most of what we’re used to in this space.

This transformative approach to patient engagement using avatars is designed to connect with patients in new ways and improve health, change behaviors, and ultimately reduce readmissions and healthcare costs. Patient engagement and education is integrated with Electronic Medical Records (EMRs) and other clinical systems to follow the patient through the entire continuum of care–from pre-admit to post-acute, and at home during recovery. The cloud-based services model, delivered through patient televisions, bedside tablets and mobile devices, also allows for unprecedented affordability and scalability of the platform.

“The inability to truly connect with the patient is why no company in our industry has fully penetrated the patient engagement market,” says TeleHealth Services Vice President of Product Development Richard Bootes. “Our goal in developing iCare Navigator was to create the first interactive patient care system that uses a combination of empathy, personal motivation, game theory, family involvement and artificial intelligence to help patients be more receptive to changing their health behavior.”

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