In our final installment of mHealthWatch’s blog series based on the enlightening content and case studies presented in mPulse Mobile’s new Outcomes Report, we’re taking a look at the critically important issue of Patient Compliance.
As outpatient services providers know too well, poorly prepared patients cause 21 percent of “procedure no-goes.” In an effort to mitigate this surprisingly pervasive problem of inadequate surgery prep, a large, integrated health system went looking for a more effective solution for preparing patients for outpatient procedures.
The search in question led to the discovery of a solution offered by mPulse Mobile.
According to a recap of the results that followed, the integrated health system quickly realized a vast improvement over the former system utilized, which chiefly consisted of paper mailings and staff phone calls which were expensive and not consistently effective.
mPulse Mobile’s solution was more cost-effective, timely, and consumer-friendly than the traditional print mail and voice communication messaging upon which the company previously depended. The newly deployed solution was targeted to reach all patients scheduled for surgery who had a mobile phone number on record and had not previously opted out of mobile messaging programs.
“The IDN implemented mPulse Mobile’s Procedure Compliance solution,” according to mPulse Mobile. “Text messages were triggered automatically at 4 weeks, 3 weeks, 2 weeks, and 3 days before the surgery date. The messages included reminders about the date, location, transportation requirements, and preparation to be completed the day prior to surgery.”
The results were impressive. Ninety eight percent of patients found the messages to be useful and 83 percent of patients wanted more texts to assist with managing their health. Compliance in preparation for outpatient services increased. And amazingly, only 2.2 percent of patients opted-out of the program.
For more information or to review the comprehensive insight into the disruptive and impactful role played by mobile communications and solutions in the healthcare space in 2017, download the Outcomes Report from mPulse Mobile here.